9999 bet Privacy Policy

1 Introduction and Scope

9999 bet ("we", "our", or "platform") is an online gaming and sports betting service operated for users in Bangladesh. When you use our website, create an account, place bets, or use any of our services, you voluntarily provide us with certain information.

This privacy policy ("Policy") explains how we collect that information, the purposes for which we use it, who we share it with, and how we keep it secure. This Policy applies equally to all 9999 bet services, web pages, and mobile applications.

Please read this policy carefully before you start using our services. This policy operates together with our Terms and Conditions and both documents should be read together.

2 Types of Information Collected

We may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Mobile number and email address
• Postal address

2.2 Account and Financial Information

• Username and password (stored in encrypted form)
• Deposit and withdrawal history
• Transaction records via bKash, Nagad, Rocket, or Upay
• Betting history and details of gaming activity

2.3 Technical Information

• IP address and unique device identifiers
• Browser type and operating system
• Site access times, page visit history, and session duration
• Referral source and click data

2.4 Communication Information

• Messages sent to customer support via live chat and email
• Content of complaints or reviews
• Feedback provided through surveys or feedback forms

3 How Information Is Collected

We collect information in the following ways:

3.1 Information Provided Directly

We collect information you provide directly when filling in registration, login, deposit, or withdrawal forms. This also includes documents uploaded during identity verification.

3.2 Automatically Collected Information

When you are active on our platform, certain technical information is automatically collected through server logs, cookies, and similar technologies. This may include your browsing behaviour and device details.

3.3 Information Received from Third Parties

Necessary information may be received through payment processors and identity verification services. This information is used solely for the purpose of secure transactions and fraud prevention.

4 Use of Information

9999 bet uses the information collected for the following purposes:

• Creating and managing accounts, and verifying your identity
• Processing transactions related to deposits, withdrawals, and bonuses
• Improving the quality of gaming and betting services and providing a personalised experience
• Detecting and preventing fraud, money laundering, and other misuse
• Sending promotional offers, weekly rewards, and VIP benefits (based on your consent)
• Providing 24/7 customer support and resolving complaints
• Monitoring the security and performance of the platform
• Meeting applicable legal obligations

We will use your information only for the purposes stated above. To ensure responsible gaming, we monitor your gaming behaviour, which is part of our Responsible Gaming policy.

5 Sharing Information with Third Parties

9999 bet does not sell or rent your personal information to third parties for commercial purposes. However, limited information sharing may be necessary in the following cases:

5.1 Payment Partners

Necessary information is shared with the relevant platforms to complete transactions via bKash, Nagad, Rocket, and Upay. This information is used solely for processing transactions.

5.2 Technology and Service Providers

Limited information may be shared under contractual arrangements with trusted technology partners for server hosting, data analytics, cybersecurity, and game operations. These partners operate under strict confidentiality agreements.

5.3 Legal Requirements

Required information may be disclosed in response to legal obligations, court orders, or valid requests from relevant authorities. In such cases, we will always follow the law and will make reasonable efforts to notify you.

5.4 Business Restructuring

Information may be transferred in the event of a business merger, acquisition, or restructuring. Even in such cases, the terms of this privacy policy will be maintained.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Strictly necessary for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remember your preferences (language, theme) and make the site easier to use.
• Analytics Cookies: Collect anonymous statistics to understand how many users are visiting which pages.
• Marketing Cookies: Used to show relevant promotions based on your interests.

6.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may affect core features such as login and deposits.

7 Data Security Measures

9999 bet has put in place both technical and administrative measures to ensure the highest level of protection for your information:

• All data transmission is secured through SSL encryption
• Passwords and sensitive information are stored using industry-standard hashing methods
• Firewalls and intrusion detection systems are used to prevent unauthorised access to servers and databases
• Two-factor verification (OTP) is applied for account access
• Only authorised staff may access user information within the scope of their specific responsibilities
• Regular security audits and vulnerability assessments are conducted

That said, complete security on the internet cannot be guaranteed. In the event of a cyber attack, we will act promptly and notify affected users.

8 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Information for active accounts is retained for as long as the account remains open
• Financial transaction records are kept for the period specified under applicable legal obligations
• Some information may be retained after account closure due to legal requirements
• Security logs and activity history are kept for a limited period

Once the designated period has passed, we securely delete or anonymise your information so that you can no longer be identified.

9 Your Rights

As a 9999 bet user, you have the following rights over your own information:

9.1 Right to Access

You may request to know what information we have collected from you and how it is being used.

9.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Most information can be updated directly from your account settings.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted, however complete deletion may not be possible if there are legal obligations or ongoing disputes.

9.4 Right to Restrict Processing

You may ask us to limit the use of your information for certain specific purposes, such as opting out of marketing communications.

9.5 How to Exercise Your Rights

To exercise these rights, contact our customer support team via live chat or email. We provide service in both Bengali and English, 24/7. You can find more details about accounts and information in our FAQ section.

10 Protection of Minors

9999 bet is strictly not available to anyone under the age of 21 ("minors"). All users must declare at the time of registration that they are 21 years of age or older.

We do not knowingly collect any information from minors. If we suspect that information belonging to a minor is held by us, we will promptly close that account and delete the relevant information.

If a parent or legal guardian believes that a minor has registered on our platform, please contact us immediately.

11 Changes to This Policy

9999 bet reserves the right to amend this privacy policy as needed. You will be notified of changes in the following ways, depending on the nature of the change:

• You will be notified in advance by email or in-app notification of any important changes
• The "Last Updated" date at the top of this page will be changed
• Re-consent may be required for significant changes

If you continue using the site after changes are made, you will be considered to have accepted the new policy. If you do not agree with the changes, you have the option to close your account.

12 Contact & Complaints

If you have any questions, requests, or complaints about this privacy policy, please contact us directly. The 9999 bet customer service team provides support in Bengali and English 24 hours a day, 7 days a week.

We generally try to respond as quickly as possible after receiving a complaint. Complex matters may take more time, and in such cases we will keep you informed.